Your water bill will be mailed on the last business day of each month and is due on the 10th of the month.
Accounts not paid after the 10th will be charged a 10% penalty. All accounts unpaid by the 15th of the month will receive a disconnect letter. Any account unpaid after date stated in disconnect letter will be disconnected. If the field employee is at your residence to disconnect your water he must at that point disconnect the water. The field employees cannot take any form of payment! To restore service the bill MUST be paid in full plus a $25.00 disconnect fee and a $25.00 reconnect fee and a customer security deposit upgrade (if required). Should a customer pay to have their water reconnect after 3:00 p.m. the service will not be reconnect until the next business day. To insure proper credit send your payment with your bill to:
Estill County Water District No.1
76 Cedar Grove Rd
Irvine KY 40336
For our customers convenience we do have a night deposit box located in the Drive-Thru, to ensure proper credit to your account please provide us with your account number.
* Payment Plans
When setting up a payment plan you are agreeing to pay your monthly bill and at least $10.00 extra a month. These payments must be made on time meaning by the 10th of the month, every month. If the agreement is broken then your service will be disconnected at all accounts listed in your name. Service will not be restored to any of these accounts until all accounts are paid in full and any necessary service charges are paid.
* Leak Adjustments
Leak adjustments are done at the end of every month once the bill has gone back down to normal. During the lifetime of your water service line, only two leak adjustments will be permitted. Each of these adjustments may cover maximum of two billing periods.
Before a third adjustment can be considered, the entire water service line from the meter box to the house or structure must be replaced and that you must submit evidence of this fact before the third adjustment is given. Leaks may be set up on a payment plan if necessary. With a leak you pay your normal bill and half of the leak and we pay the other half of the leak.